Refund Policy

Effective date: 4 November 2026. Service provider: Sonorix.

1. Minutes come back automatically

• If a job stops with an error, is cancelled, or you delete it before it finishes, the reserved minutes are returned in full, automatically.
• When a job finishes, only the real length of the video is charged; any extra reserved minutes are returned.
• If the result is unusable because of a technical fault on our side (for example, there is no sound or the file is broken), write to Sonorix support: we will redo the job for free or return the minutes.

2. Money back

• If the purchased minutes have not been used at all, the payment is refunded in full within 14 days of the purchase.
• If some of the minutes have been used, a proportional refund for the unused part is considered on request. Used minutes are not refunded, because the service has already been provided.
• When money is refunded, the corresponding minutes are taken off your account.
• The money goes back to the payment method you used (card, Payme, Click); depending on the bank and the payment system it arrives within 5–10 business days.

3. Cancelling a subscription

• You can cancel a monthly card subscription at any time on the Account page. The cancellation takes effect at the end of the current paid period, nothing is charged for the next month, and the minutes of that period stay yours.
• A 30-day plan bought with Payme or Click does not renew automatically, so there is nothing to cancel.
• Card payments are processed by Paddle.com (Merchant of Record); refunds are made through Paddle under this policy.

4. How to ask

Write to Sonorix support with your account's email and the payment date or order number. Please write to us before filing a chargeback with your bank: we will sort it out faster.